Info@aphonecase.com
Aphonecase@gmail.com

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Great selection of case cover for your iPhone 4/4S/5/5S and/or iPad at even greater savings!

Cancellations & Returns

All returns

Must be sent back within 7 days of receipt of the item. We only accept products in their original condition. Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to submit a request via Customer Service and obtain a Return Form that must be included with your package.

Damage via Postal

If a shipment arrives at your door with apparent shipping damage, please refuse the delivery and let us know. If you have already accepted delivery and then find shipping damage, please contact us within 3 days after the item(s) arrived. Do not throw away any packing materials and contact us immediately. The return shipping cost should be afforded by customer. After we have received the defect item(s) and the defected item(s) is proved to be a damage via postal, we will send you new item(s) or have your money back. We will afford the cost of resending.

Factory Defect

aphonecase.com offers factory warranty. If you have received your products with factory defect, please contact us within 3 days after the item(s) arrived. The product(s) must be in new and unused condition and in its original package. The return shipping cost should be afforded by customer. After we have received the defect item(s) and the defected item(s) is proved to be a factory defect, we will send you new item(s) or have your money back. We will afford the cost of resending.

Mis-shipped products

For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. You can also return the product and get a full refund plus the shipping and handling fee.

Color Errors

If the color of the item received is not what was ordered, you are eligible for correct color exchange. (This does not apply if the color difference is caused by your display monitor.)

How to Return an Item

1.You must keep the returned products in original condition with original packaging.

2.Send an email to our customer service aphonecase@gmail.com, mark Title as Return- Order # , reason in content, attached a photo if case is damaged.
Before returning goods, please contact us first to discuss the issues you are having. 90% of the time we are able to sort out the problem by giving technical support, without you having to send anything back.

Please email our Customer Service Department at: aphonecase@gmail.com we will offer you our return address, along with additional important instructions.

Generally we advise you to return faulty goods by sending them through the Post Office rather than using couriers like DHL, UPS, and TNT. Normally it will take 2 weeks to return goods to us by Post Office.

TIP: Please do not send faulty goods back without discussing with us. It is very hard for us to handle a package without any necessary order information. We will also give you some instructions for returning goods from your country to China warehouse.

aphonecase.com reserves the right to charge a handling fee on all returned products.

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